Oct 5, 2026

These terms apply to every appointment booked with Viva Aesthetics Ltd, trading as VIVA Skin Clinics, at our Fitzrovia, Chelsea, Weybridge and Tunbridge Wells clinics. By booking, you agree to them.

Making a booking

• All appointments must be booked online at vivaskinclinics.zenoti.com. We do not take bookings by text or WhatsApp.
• A valid card is required to secure every booking, including free consultations. By booking, you authorise Viva Aesthetics Ltd to charge this card any fee due under these terms.
• A booking is confirmed only once you receive our confirmation. Please check the date, time, clinic and treatment, and tell us straight away if anything is wrong.
• You can manage, change or cancel your appointment in the VIVA app.

Consultations and suitability

• Consultations are free. Every treatment depends on a satisfactory consultation with a qualified practitioner.
• The guest form is mandatory and must be completed in the VIVA app before your appointment. You must give full, accurate details of your medical history, medication and previous treatments, and tell us of any change.
• Your practitioner may decline or postpone treatment if it is not safe or suitable for you. Where this happens, we will offer an alternative or refund any payment made for that treatment.
• Some treatments need a prescription. These are only given after a face-to-face consultation with a prescriber, and a prescription is not guaranteed.

Prices and payment

• The price shown when you book applies to that appointment. We may change standard prices at any time; this does not affect confirmed bookings.
• Full payment is due on the day of treatment, unless you have prepaid or bought a package.
• If your practitioner recommends a different or additional treatment at consultation, we will confirm the price with you before going ahead.
• Treatments paid for and carried out are non-refundable, as results vary from person to person. This does not affect your statutory rights.

Promotions and discounts

• Right to withdraw: we may change, suspend or withdraw any promotion at any time without notice. Bookings already confirmed at a promotional price will be honoured.
• Subject to availability: promotional appointments are limited and offered first come, first served. A promotion does not guarantee a particular date, time, clinic or practitioner.
• No combining offers: promotions, discounts, vouchers and packages cannot be used together or with any other offer. Only one discount applies per treatment.
• Validity: promotions must be booked and redeemed within their stated dates. They have no cash value and cannot be exchanged, transferred or refunded.
• Packages and gift cards: these must be used within their stated expiry date and cannot be exchanged for cash.

Cancellations, no-shows and late arrivals

• We need at least 48 hours’ notice to cancel or reschedule. Cancel in the VIVA app or call 02037 332199.
• Cancelling with less than 48 hours’ notice, or not attending, incurs a £75 charge to the card on file. This applies to free consultations and promotional appointments too.
• If you arrive late, your treatment may be shortened and the full price still applies. If there is not enough time to treat you safely, it counts as a no-show.
• Full details are in our Cancellation & No-Show Policy.

Age, results and aftercare

• You must be 21 or over to book. We may ask for photo ID. By law, we do not give botulinum toxin or dermal filler treatments for cosmetic purposes to anyone under 18.
• Results vary from person to person and cannot be guaranteed. Your practitioner will explain the expected results and risks before treatment.
• You must follow the aftercare advice you are given. Contact us promptly if you have any concerns after treatment.
• Any review appointment must be booked within the timeframe your practitioner advises.

Your data, contact and acceptance

We keep your personal and medical information securely and use it only to provide your care, in line with UK data protection law. We may take before-and-after photos for your clinical records; we will only use them for marketing with your written consent.

We may update these terms from time to time. The version in force when you book applies to that booking.

Phone: 02037 332199 (Mon–Fri 10am–7pm, Sat 10am–4pm)

Clinic	Address
Fitzrovia	18 Cleveland Street, London W1T 4HZ
Chelsea	558 Kings Road, London SW6
Tunbridge Wells	38 High Street, Tunbridge Wells TN1 1XF

By booking an appointment, you confirm that you have read, understood and agree to these Booking Terms & Conditions and our Cancellation & No-Show Policy.