The Viva Lifecycle

Patient Journey

Pay it forward when you get your favourite treatments at VIVA, earn loyalty points that turn into discounts. We want to reward our loyal clients (like you!) and welcome new ones alike. That’s why our loyalty program offers discounts for all, whether your new to our skin treatments or a regular- we got you covered.

Say hello to happiness

Every patient is wonderfully unique. Their patient journey starts before their booking – and never ends.

Step one

Book a Full Face consultation

We always ask new patients to book a considered, thorough analysis to figure out what you need for optimal improvement. At a cost of *£75 this consultation ensures you ultimately get the look you desire. Need flexibility? Sure, we can move your appointment around if you let us know within 72 hours of your booking. (*please note that if you decide to go ahead with treatment on the same day, £75 will not be charged, we will simply just charge for the cost of treatment*)

Step two

Come On Over

It’s time to come in and meet us for your consultation! We’ve created a safe, comfortable and relaxed space so you can feel at home. This is your opportunity to get to know us, and share your aspirations with our aestheticians. We ask that during this stage you keep an open mind, because you may have a vision but our experts could advise differently based on their assessment of you.

Step three

Starting Your Plan

You’ve had your consultation, you’re excited, and we’re all happy with your treatment plan – now it’s time to make the magic happen. This can either be started in the same session as your consultation or at a more convenient date. With each visit, you’ll notice your self-esteem rising as we enhance your natural beauty, bringing symmetry and harmony to your appearance.

Frequently Asked Questions

While your dedicated practitioner will always be there to answer every last one of your questions in person,  this section is here to give you a bit of a head start on some of our most common queries.

If you wish to reschedule, please give us 72 hours notice before your appointment. If your notice is less than this or you no-show, £75 will be forfeited from your payment card on file.
If you are unsure which treatment would be best for you, don’t worry. Taking a holistic approach to aesthetics, our team will discuss your concerns and goals with you whilst also taking into account your lifestyle and how this might affect your skin. Following this, one of our Aesthetic Artists will give you expert and honest advice during your consultation, helping you make an informed decision about treatment.

Our patients love us, but don’t just take our word for it

See what our amazing patients have to say. We’re incredibly proud of the positive experiences we provide, and their words speak for themselves. Read on to discover why so many choose us for their care.

    
 
 
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   Arooj Sultan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great treatment by Nurse Vikki. And Vanessa at the reception was very welcoming. Will definitely be returning.
  
 
      Posted on Google  
   
   Jamie Haendel 
 
 
 
 Trustindex verifies that the original source of the review is Google. Saffron was outstanding and so knowledgeable! Vanessa was lovely and so helpful! Would definitely recommend!
  
 
      Posted on Google  
   
   Alexandra Higham 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing facial! Highly recommend
  
 
      Posted on Google  
   
   Bruna Eduarda Assis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing experience, Lovely place and they are just very professional in what they do. Thanks to vikki,Amrita and the rest of the team,I’m definitely coming back in the future.
  
 
      Posted on Google  
   
   Teddie Cooper 
 
 
 
 Trustindex verifies that the original source of the review is Google. Viki was absolutely amazing. She did a great job at making my lips look natural and balanced. Nikarika was a great help giving advice on my skin and support during treatment. Venessa was gorgeous on front desk and very accommodating. Thank you !
  
 
      Posted on Google  
   
   Stella Wilson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Rebecca is great, lovely feel in the clinic too
  
 
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   Michaela Bergsma 
 
 
 
 Trustindex verifies that the original source of the review is Google. I arrived late for my appointment due to work, but the team at reception didn't make an issue of it , I still got a lot of care and attention without a rush! Thank you , I will return
  
 
      Posted on Google  
   
   Arjona Hoxha 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service, always a pleasure and quick professional work!