Patient Journey

People will take on average up to a year to research and engage with a practitioner or clinic before they take their first step into the world of aesthetic treatments.

It is important that we respect and understand the time, and trust that a patient has instills in their practitioner. Each patient’s concerns will be unique. Through listening, caring and understanding our patients coupled with our expect knowledge and artistic hand, we can devise a complete treatment plan that will help them regain their VI-VA VOOM not just for today, but for the future.

Patient Journey steps

Say hello to happiness

Every patient is wonderfully unique. Their patient journey starts before their booking – and never ends

Step One

Book a Full Face Consultation

We always ask new patients to book a considered, thorough analysis to figure out what you need for optimal improvement. At a cost of *£75 this consultation ensures you ultimately get the look you desire. Need flexibility? Sure, we can move your appointment around if you let us know within 72 hours of your booking. (*please note that if you decide to go ahead with treatment on the same day, £75 will not be charged, we will simply just charge for the cost of treatment*)

Step Two

Come On Over

It’s time to come in and meet us for your consultation! We’ve created a safe, comfortable and relaxed space so you can feel at home. This is your opportunity to get to know us, and share your aspirations with our aestheticians. We ask that during this stage you keep an open mind, because you may have a vision but our experts could advise differently based on their assessment of you.

Step Three

Starting Your Plan

You’ve had your consultation, you’re excited, and we’re all happy with your treatment plan – now it’s time to make the magic happen. This can either be started in the same session as your consultation or at a more convenient date. With each visit, you’ll notice your self-esteem rising as we enhance your natural beauty, bringing symmetry and harmony to your appearance.

Frequently asked questions

If you wish to reschedule, please give us 72 hours notice before your appointment. If your notice is less than this or you no-show, £75 will be forfeited from your payment card on file.

We do not treat patients under the age of 21.

Yes, you are able to travel after treatment. We recommend allowing 48 hours before flying.

Yes, if following your consultation both yourself and your practitioner are happy to proceed.
We take a conservative approach and may divide treatments into sessions so sometimes we will recommend you to rebook and revisit the clinic at a later date. This will all be confirmed in your VIVA Treatment Plan with your practitioner.

If you are unsure which treatment would be best for you, don’t worry. Taking a holistic approach to aesthetics, our team will discuss your concerns and goals with you whilst also taking into account your lifestyle and how this might affect your skin. Following this, one of our Aesthetic Artists will give you expert and honest advice during your consultation, helping you make an informed decision about treatment.

Yes – anaesthetic cream is applied prior to all our treatments. There is also a local anaesthetic contained within the solution of our products so the treatment area will begin to numb from within from the very first injection.

You may experience a little discomfort during treatment but the techniques we use are designed to minimise this as much as possible. We also use Topical anaesthetic for your comfort.

Bruising and swelling is to be expected after treatment and is a normal part of the healing process. To help swelling go down you use Arnica and apply ice. Its important to avoid blood-thinning painkillers such as aspirin and ibuprofen as this can actually make the bruising worse. If you do need something to ease discomfort, opt for paracetamol.

If you have facial hair and are joining us for a Jawline Enhancement or Chin Enhancement, please shave prior to treatment. This is because to achieve the best results we need to clearly see all facial contours when treating the area.

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