The Viva Lifecycle

Patient Journey

Pay it forward when you get your favourite treatments at VIVA, earn loyalty points that turn into discounts. We want to reward our loyal clients (like you!) and welcome new ones alike. That’s why our loyalty program offers discounts for all, whether your new to our skin treatments or a regular- we got you covered.

Say hello to happiness

Every patient is wonderfully unique. Their patient journey starts before their booking – and never ends.

Step one

Book a Full Face consultation

We always ask new patients to book a considered, thorough analysis to figure out what you need for optimal improvement. At a cost of *£75 this consultation ensures you ultimately get the look you desire. Need flexibility? Sure, we can move your appointment around if you let us know within 72 hours of your booking. (*please note that if you decide to go ahead with treatment on the same day, £75 will not be charged, we will simply just charge for the cost of treatment*)

Step two

Come On Over

It’s time to come in and meet us for your consultation! We’ve created a safe, comfortable and relaxed space so you can feel at home. This is your opportunity to get to know us, and share your aspirations with our aestheticians. We ask that during this stage you keep an open mind, because you may have a vision but our experts could advise differently based on their assessment of you.

Step three

Starting Your Plan

You’ve had your consultation, you’re excited, and we’re all happy with your treatment plan – now it’s time to make the magic happen. This can either be started in the same session as your consultation or at a more convenient date. With each visit, you’ll notice your self-esteem rising as we enhance your natural beauty, bringing symmetry and harmony to your appearance.

Frequently Asked Questions

While your dedicated practitioner will always be there to answer every last one of your questions in person,  this section is here to give you a bit of a head start on some of our most common queries.

If you wish to reschedule, please give us 72 hours notice before your appointment. If your notice is less than this or you no-show, £75 will be forfeited from your payment card on file.
If you are unsure which treatment would be best for you, don’t worry. Taking a holistic approach to aesthetics, our team will discuss your concerns and goals with you whilst also taking into account your lifestyle and how this might affect your skin. Following this, one of our Aesthetic Artists will give you expert and honest advice during your consultation, helping you make an informed decision about treatment.

Our patients love us, but don’t just take our word for it

See what our amazing patients have to say. We’re incredibly proud of the positive experiences we provide, and their words speak for themselves. Read on to discover why so many choose us for their care.

    
 
 
      Posted on Google  
   
   Shayan Farooqi 
 0 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Dr Leiah was wonderful and so patient!
  
 
     Posted on Google  
   
   luke felkin 
 1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I am always very happy with the results I have from Viva and how friendly and proffessional all the staff are
  
 
     Posted on Google  
   
   Jessica Pancham 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Dr Rupert is absolutely fantastic, no one else I trust with my Botox. All the staff are very lovely especially Amrita
  
 
     Posted on Google  
   
   verity wright 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Amazing service!
  
 
     Posted on Google  
   
   Em 
 4 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Vikki and Li are both amazing! :)
  
 
     Posted on Google  
   
   Beth Igglesden 
 6 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Great clinic, that clearly explains everything
  
 
     Posted on Google  
   
   Leah Anderson 
 7 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Amazing experience! Explained fully the whole process Offered professional advice Would definitely recommend
  
 
     Posted on Google  
   
   Jemma 
 7 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Amazing experience. So professional and exactly what I wanted 😊
  
 
     Posted on Google  
   
   Beatrice Gassner 
 7 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Lulu was great!
  
 
     Posted on Google  
   
   Family Etches 
 7 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Super first time experience. Very relaxing and educational on what my skin actually needs. Great service!